Frequently Asked Questions

How does the House determine how long I can stay?

Families are eligible to stay at the House as long as their child is receiving treatment.

Do you have transportation?

Shuttle service is available for families to local hospitals 7 days a week at 9:00 AM, 4:00 PM, and 9:00 PM.

Who can stay?

The Ronald McDonald House of Western Michigan serves families residing more than 30 miles away and whose children, 18 years or younger, are receiving medical and mental health treatment at one of our six partner hospitals. Immediate family members, such as mom, dad, siblings, grandparents, legal guardians, and/or caregivers, are eligible to stay.

How many people can stay in a room?

Most rooms accommodate between 2-3 people with an additional pack-n-play. If you have special circumstances that might require additional guests, please call the office at 616-776-1300 to speak with a RMHWM Staff Member regarding your specific request.

What is the cost to stay at the RMHWM?

There is no cost to stay at RMHWM. While a small contribution of $25.00 is requested from our guests, no family is turned away due to an inability to give.

How do I request a room?

Families interested in requesting a room must complete our Room Request Form. All families who submit a Room Request Form will automatically be placed on the waitlist for a room. A staff member will only contact families on the waiting list via phone when a room becomes available. RMHWM Staff requests that our waitlisted families add the number 616-776-1300 to their contacts to ensure they are prepared to accept our call regarding an available room. Available rooms are offered to families on a first-come, first-serve basis determined by mileage. RMHWM is unable to accept reservations. 

What will I need to bring with me to check-in at the House?

Please plan to provide a State issued form of identification as part of our check-in process. 

What is provided at the RMHWM?

The following amenities are available to families staying at RMHWM:

  • Private bedroom with bathroom
  • Linens, towels, and toiletries
  • Television and free Wi-Fi
  • Fully equipped kitchen and dining room with 24/7 pantry access
  • Daily hot dinner, baked goods, and beverages
  • Laundry facilities and supplies
  • Recreation room